This return policy applies to purchases made on our website including wholesale. Please refer to your in-store receipt return policy for purchases made directly at Jolanta’s European Spa retail store:

  • Items that have been used will not be accepted as returns under any circumstances.
  • We understand that products may not always work out but for sanitary/health reasons we cannot accept returns on any opened products.
  • Items must be in their original packaging including all plastic sleeves, cardboard boxes and covers in new condition. Items returned without this original like new packaging cannot be accepted and will be deemed used. The customer will have the option to pay for shipping to have the used items returned to them should the team at My Skin Care Club receive items that are not in like new condition.
  • Returns accepted up to 14 days after confirmed delivery (does not apply to wholesale purchases).
  • There is a 15% restocking fee on all refunded orders.
  • All discrepancies, such as missing or damaged items, must be reported within 24 hours of delivery or receipt of order in person.
  • Items that are damaged or broken may be replaced, depending on shipping method selected by the customer and pending a claim.
  • Shipping fees to return items are the responsibility of the customer and are nonrefundable.
  • Sale item are final sale.
  • Final-sale items cannot be exchanged or returned at any time.

Defective Items:

  • If a product is defective, this must be reported within 24 hours of delivery or receipt of order in person.
  • If the product is deemed defective, My Skin Care Club will replace the product at no additional charge to the customer.

How to return a in item?

Items should be in a brand-new resalable condition.

Send an email to requesting the instructions how to return an item, this step must be completed within 14 days or receiving the shipment.

In the email please indicate:

  1. The order number,
  2. The reason for the return,
  3. The tracking number.

Please allow 7-10 business days for your return/exchange to be processed once it has been received at Jolanta’s European Spa. After your return/exchange item is received and inspected by our customer service department we will contact you in regards to the finalizing of your exchange/return.